2230 N University Parkway STE 7E
Provo, UT 84604
Every customer should expect good service.
That’s why we have a Customer Service Commitment to help make sure we meet your expectations every time you deal with us. Every Inside Insurance employee you talk to is committed to these seven customer service principles.
Here’s what you can expect:
We’ll recommend products and services suited to your business
We’ll take the time to explain the recommended solution and its price
We’ll make sure you clearly understand what you’re agreeing to, including the minimum commitment period, ongoing charges and costs associated with early cancellation
We’ll let you know how long it will take to set up and fulfil your solution. And we’ll commit to that timeframe
We’ll do our best to get it right the first time
We’ll respond to you within one business day
If we can’t resolve your query on the first call or email, we’ll explain the process, give you an idea of when you can expect things to be fixed and let you know how we’ll keep you up to date.
What if we fall short?
While we are committed to deliver the service you expect, we may not always get things right.
If you’re unhappy with our service we want to fix it. When things haven’t gone to plan, resolving your issue is our priority. In this case, please contact your Inside Insurance agent directly or call our Customer Service team 801-855-7554 between 9am and 5pm Monday to Friday (excluding public holidays).
We’re always looking for better ways
Like the rhyme goes, we’ll never let it rest until our good is better and our better best. At Inside Insurance, we’re all about continuous improvement and regular reviews of our service standards and practices. Your feedback helps us find better ways to work with you and develop products that better suit your needs.