Every customer should expect good service.
That’s why we have a Customer Service Commitment to help make sure we meet your expectations every time you deal with us. Every Inside Insurance employee you talk to is committed to these seven customer service principles.
Here’s what you can expect:
We’ll recommend products and services suited to your business
We’ll take the time to explain the recommended solution and its price
We’ll make sure you clearly understand what you’re agreeing to, including the minimum commitment period, ongoing charges and costs associated with early cancellation
We’ll let you know how long it will take to set up and fulfil your solution. And we’ll commit to that timeframe
We’ll do our best to get it right the first time
We’ll respond to you within one business day
If we can’t resolve your query on the first call or email, we’ll explain the process, give you an idea of when you can expect things to be fixed and let you know how we’ll keep you up to date.
What if we fall short?
While we are committed to deliver the service you expect, we may not always get things right.
If you’re unhappy with our service we want to fix it. When things haven’t gone to plan, resolving your issue is our priority. In this case, please contact your Inside Insurance agent directly or call our Customer Service team 801-855-7554 between 9am and 5pm Monday to Friday (excluding public holidays).
We’re always looking for better ways
Like the rhyme goes, we’ll never let it rest until our good is better and our better best. At Inside Insurance, we’re all about continuous improvement and regular reviews of our service standards and practices. Your feedback helps us find better ways to work with you and develop products that better suit your needs.
Inside Insurance is a full-service independent agency and brokerage firm. We provide custom designed insurance packages to meet your individual, and business needs. Inside Insurance also facilitates health, financial benefits, and wealth management for individuals, foundations, not for profit organizations, and businesses. With over 50 years in business, see why thousands of clients prefer to take advantage of the inside.
We look to earn client’s confidence by not “selling” insurance. We know that you expect us to be a business partner that helps you manage risk through insurance solutions. We want to exceed your expectations by providing multiple solutions coupled with service you deserve. Our company is focused on a set of key principles that guide us:
We are committed to helping you manage the risks that arise in everyday life. If the unexpected strikes, we will do everything we can to help you recover your quality of life as soon as possible. We are guided by highest standards of integrity and professionalism so you can be sure that our recommendations will help you obtain the best insurance coverage for your unique circumstances, in the right amount and at a price that fits your budget.